EVALUATION OF THE PERFORMANCE OF A PROFESSIONAL SECRETARY AND A COMPUTER OPERATOR IN AN ORGANIZATION (A SURVEY STUDY OF SOME SELECTED ORGANIZATIONS IN KADUNA METROPOLIS)

There is no doubt that private individual, corporate bodies and even organizations mistake computer operators for professional secretaries. It is in the light of this, that this research was carried out to clear the misconception. It was a study carried out on some selected organization within Kaduna State. Related books on the topics were referred to and 120 questionnaires were used for the study out of which responses from 100 respondents were received and used and that form the basis for analysis. The study revealed that professional secretaries undergo training and professional courses as regard to their duties and responsibilities also computer operators also play significant roles in the organization, they type and safeguard document in their possessions. This was achieved by evaluating the performance of a professional secretary and a computer operator. Conclusions were drawn that professional secretaries assume duties on behalf of their boss unlike computer operators. It was recommended that computer operators who wish to be called professional secretaries should take up courses in office profession and management studies department and other professional courses relating to that. 

 

CHAPTER ONE

1.0Introduction

1.1Background of the Study

1.2Statement of the Problem

1.3Objectives of the Study

1.4Research Questions

1.5Significance of the Study

1.6Scope of the Study

1.7Limitation of the Study

1.8Definition of Terms

CHAPTER TWO

2.0Introduction 

2.1Concept of Professional Secretary

2.2Concept of Computer Operator

2.3Duties of a Professional Secretary

2.4Duties of a Computer Operator

2.5Importance of Professional Secretary

2.6Importance of Computer Operator

2.7Comparison and Contraction between a Professional Secretary and a Computer Operator

2.9Summary

CHAPTER THREE

3.0Research Methodology

3.1Research Design

3.2Area of Study

3.3Population of Study

3.4Sample Size and Sampling Techniques

3.5Method of Data Collection

3.6Instrument for Data Collection

3.7Validation

3.8Administration of Data

3.9Method of Data Analysis

3.10Historical Background of the Area of Study

CHAPTER FOUR

DATA PRESENTATION AND ANALYSIS

4.0Introduction

4.1Presentation of Data Analysis

4.2Major Findings

CHAPTER FIVE

SUMMARY, CONCLUSION AND RECOMMENDATIONS

5.0Introduction

5.1Summary of the Study

5.2Conclusion

5.3Recommendations

5.4Areas for Further Studies

References

Appendix